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Everything you need to know about Nu Vending smart machines, cashless payments, maintenance, and business solutions.
CATEGORIES
Machine & Smart Technology
Do your machines support all major E-Wallets?
Yes. All machines are powered by the **NUBOX digital ecosystem**, supporting Touch ‘n Go, GrabPay, Boost, ShopeePay, and major banking apps via DuitNow QR. We also accept major credit/debit cards via unified readers.
What is the lead time for machine installation?
Typically, installation takes **7 to 14 working days** from the date of agreement. This timeline depends on machine customization (branding/specialized modules) and site readiness.
Payments & Payouts
How do I receive revenue and what are the fees?
Sales revenue is settled automatically to your bank account on a **weekly basis**. We charge a transparent **3% + RM0.50** transaction fee per cashless payment. There are no hidden monthly subscription fees for the basic merchant plan.
Maintenance & Support
How do I request a refill or technical repair?
Requests can be submitted via the **NUBOX Merchant App** or our 24/7 hotline. We guarantee a diagnostic response within 4 hours and aim for on-site resolution within **24–48 hours** nationwide.
What warranty coverage is provided?
All new machines include a **1-year comprehensive warranty** covering parts and labor. We also perform quarterly preventive maintenance checkups and firmware updates to ensure 99.9% uptime.